FAQs

Is the software WAFID compliant?

Yes. Our software is fully compliant with WAFID requirements and workflows.

Does the system support both New Visit and Revisit WAFID processes?

Yes. The platform fully done both New Visit and Revisit WAFID workflows and has been successfully implemented in numerous medical centers.

Do you maintain Non-Disclosure Agreements (NDA)?

Yes. We strictly maintain NDAs and follow strict confidentiality policies to ensure the protection of customer information and sensitive business data.

Do I need to purchase or maintain a server?

No. Our solution is a fully cloud-based system, so there is no need to purchase, maintain, or manage any server infrastructure. Simply subscribe, get onboarded, and start using the system immediately.

Which fingerprint devices are supported?

Our software supports biometric registration through a wide range of fingerprint scanners, including::

  • Morpho ES 1300

  • BioMini Xpress

  • ZKTeco ZK4500

  • ZKTeco SLK20R

  • SecuGen Hamster Pro 20

If you use a different biometric device, our team can integrate it with the system upon request.

Can laboratory analyzers automatically send reports to the software?

Yes. Our platform supports both Bidirectional and Unidirectional Laboratory Analyzer Integration.
We have successfully integrated with analyzers such as:

  • Sysmex XN-550

  • Mago 4

  • Alifax Roller 20

  • Beckman Coulter Access 2

  • Beckman Coulter AU480

  • Medonic M50

  • DxH 500

  • FACA 380

  • ADC ELISA 200

  • Dymind DH36

We also support integration with many other laboratory analyzers.

How does X-ray integration work?

Our software supports integration with X-ray systems that use the international DICOM standard. Once integrated, X-ray images are automatically transferred and made available within the system, allowing physicians and radiologists to access and review images within seconds.

How can I back up my data?

Data backup is simple and user-friendly. You can select a date range and export your backup with just a few clicks whenever needed.

Is there any possibility of hacking or security risks?

We prioritize data security through multiple layers of protection, including advanced firewall systems, secure cloud infrastructure, encrypted communications, and regular security monitoring.

Will the software become slow when handling large amounts of data?

No. Our platform runs on high-performance cloud servers designed to handle large volumes of data while maintaining fast and uninterrupted performance.

Can the software be customized?

Absolutely. We offer customization options to meet your specific operational requirements and business processes.

If WAFID updates its policies, will I need to pay for software updates?

No. All WAFID compliance-related updates and feature enhancements required to meet new policy changes are provided free of charge for existing customers.

How many laboratories and medical centers are currently using your software?

Our platform is trusted by numerous laboratories and medical centers across multiple regions. Please contact our sales team for the latest onboarding statistics and customer references.

How long does it take to set up a new center?

Setup is quick and efficient. In most cases, a new center can be fully configured and operational within a few hours.

What kind of support do you provide?

We provide dedicated technical support, onboarding assistance, training, and ongoing maintenance to ensure smooth and uninterrupted operations for all customers.

Can the software be accessed from multiple locations?

Yes. Being a cloud-based solution, authorized users can securely access the system from multiple branches and locations with proper permissions.

Is training provided during implementation?

Yes. We provide comprehensive user training and onboarding support to ensure your team can efficiently use all system features.